Water Quality, Conservation, & Rebates


Water Quality
Water Conservation
Water Conservation Rules & Regulations



From the beginning, our goal has been to produce the highest quality drinking water for every customer. Each year, state and federal regulations require that our water utilities provide detailed water quality information to our customers. We too believe it is important to inform you of the quality of water you receive.

Our 2016 Water Quality Reports can be viewed and printed here using Adobe Acrobat Reader.   If you have any questions, please call our Laboratory Manager, Al Sexton, at (805) 378-3022.




Chloramines must be removed from any water to be used for fish tanks or ponds. Chloramines are toxic to saltwater and freshwater fish, reptiles that live in water, turtles and amphibians, and must be removed. This includes lobster tanks at grocery stores and restaurants as well as fish containers at bait shops.

You may not have had to remove chlorine from your aquarium water because it dissipates (evaporates) rapidly on its own. This is not the case with chloramines and specific steps must be taken for their removal.

Chloramines can be removed from the water by using a water conditioner specifically designed to remove chloramines or by using a granular activated carbon filter. Your pet supplier should be able to provide any further guidance you may need on these products.Dead Fish Floating in Water

Ammonia can be toxic to fish. Although all fish produce some ammonia as a natural by-product, ammonia is also released when chloramines are chemically removed. Some ammonia levels may be tolerable in individual tanks or ponds for short periods of time however, commercial products are available at pet supply stores to remove excess ammonia. Biological filters, natural zeolites, and pH control methods are also effective in reducing the toxic effects of ammonia.                                         




In the past, consumers were told to dispose of their unwanted or expired medications by flushing them down the toilet. Recent studies have shown that many drugs pass largely untreated through our wastewater treatment plants. These untreated medications affect our fish and other aquatic wildlife. Disposing of unused medications by putting them in the trash is also not recommended as once in the landfills they can leak and potentially affect local groundwater.

The following are some of the ways to safely dispose of your unused medications:

  1. Contact your local Sheriff or Police Station to see if they have a drug disposal bin in the station lobby.
  2. The DEA schedules National Prescription Drug Take-Back days. For information on their schedule please see the following link: DEA National Drug Take-Back Program
  3. Check with your local city or county to ask about disposal programs.
  4. Check with your local pharmacist to see if they will take back medications.
  5. According to the Harvard Health Publication, Prescription Drug Disposal “If you need to put your medications in the trash, keep them in their original childproof and water tight containers. Leave the label on, but scratch out your name to protect privacy. Add some water to pills, and put some flour in liquids. Conceal the vials by putting them in empty margarine tubs or paper bags before throwing them out”.


The emergency regulation adopted by the State Water Resources  Control Board on May 5, 2015, and extended on February 11, 2016, allows WWD 1 to subtract water delivered for commercial agriculture from the total water production if WWD 1 meets certain conditions.  One of these conditions is that WWD 1 submit an Agricultural Water Management Plant (AWMP) - a detailed drought management plan describing the actions and measures WWD 1 will take to manage water demand during water supply shortages and/or drought conditions. The WWD 1's 2015 AWMP was approved and adopted by the Ventura County Board of Supervisors on February 2, 2016. Excluding water delivered for commercial and agriculture has the effect of reducing the volume of water that must be conserved to meet WWD 1's 32% water conservation standard.




Ventura County Waterworks District Nos. 1, 17, 19, and 38 work together in urging you to USE WATER WISELY. There are many ways you can do your part to conserve water - our most precious resource.


Water conservation measures are an important first step in protecting our water supply. By implementing water conservation practices our customers can not only save the supply of our source water, but can also save money by reducing your water bills. Here are a few suggestions:

Conservation measures you can use inside your home include:

  • Limit showers to 5 minutes.
  • Fix leaking faucets, pipes, toilets, etc.
  • Install High Efficiency Toilet (HET). If you cannot install a new toilet, put in a water displacement device, such as a ½ gallon plastic milk jug filled with water.
  • Use energy efficient washers and dishwashers.
  • Wash only full loads of laundry.
  • Run the dishwasher only when full.
  • Do not use the toilet for trash disposal.
  • Install a low-flow showerhead.
  • Turn off the water while shaving, washing, and brushing your teeth.
  • Soak dishes before washing them.

You can conserve outdoors as well:

Water the lawn and garden in the early morning or evening.

  • Install drip irrigation.
  • Use mulch around plants and shrubs.
  • Cultivate plants that thrive in semi-arid climates.
  • Repair leaks in faucets and hoses.
  • Use water-saving nozzles.
  • Use a broom, not the hose to clean patios, driveways, and sidewalks.
  • Use water from a bucket to wash your car, and save the hose for rinsing.




  • Outdoor water use accounts for up to 70% of total water use for many California homes.
  • Excess watering decays roots and can harm plants.
  • Over-watering leads to increases in maintenance and overall costs
  • Runoff onto the sidewalk and street wastes water and pollutes.




A water leak can mean losing thousands of gallons of water per year. It's a good idea to periodically check for leaks in your water system, which can be detected by your water meter.

The water meter is usually located in a meter box, a small concrete vault near the street. To check for a leak in your system, turn off all faucets and water appliances in and around the home for the duration of the leak test. Read the meter, wait 15 minutes, and check the meter again. If the reading has changed or if the usage indicator (usually a small triangle) on the register has moved, you may have a leak. Repair all leaks as soon as they are detected.




Water conservation information is available for elementary school age students by calling our office at (805) 378-3011 during regular business hours. Our staff is available to conduct classroom presentations, which are informative and enjoyable for students in grades K through 6.

The month of May is "Water Awareness Month." Look for information about our Annual Poster Contest, The competition is in recognition of "Water Awareness". All students in grades K through 8 are invited to participate in this contest. The winner of our competition will have a perpetual trophy placed at their school. Our local students have entered this competition since 1994, and we are constantly amazed at the creativity and artistic ability that they have shown.  Our 2016 competition is completed.  Information on our 2017 Poster Competition will be sent to local teachers in March.   For additional information on our poster competition please call (805) 378-3011.



A limited number of water audits are available at no cost to large landscape customers, such as homeowner associations with large landscaped common areas. Our consultant will recommend ways to improve your irrigation, conserve water, and save money on your water bills. Call us for additional information.




The following classes were designed by the Irrigation Training and Research Center at California Polytechnic University in San Luis Obispo; and are designed for the Landscape professional. All classes are taught by professional instructors, and are free to participants. Most classes include slide presentations, practical exercises, and hands-on application of the principles discussed.

The Designed for Landscape Professionals course consists of four (4) consecutive classes in landscape water management, each 3-1/2 hours long and each building upon principles presented in the preceding class. The series begins with basic irrigation principles of soil-plant-water relationships and concludes with irrigation scheduling. Upon completion of the class, participants will receive a certificate denoting the classes they attended. Please call (805) 378-3011 for more information.

Water Wise Gardener Classes are held at our Moorpark office. Each of these condensed classes run approximately 3-1/2 hours. Reservations will be required to attend these FREE workshops as seating is limited.  Any resident interest in implenting conservation techniques in their landscaping should attend.  During the class the instructor will discuss, the principals of landscape design, tips to save water, money, and maintain a healthy landscape, discover the beauty of California native plants, watering systems, soils, and more.   For information on our workshops please call (805) 378-3011. (Classes are available for our customers only.)

Additional Resources the two biggest users of water in most homes are landscape irrigation and toilets. In fact, during the summer months over half of all household water use is applied to lawns and gardens.  You can reduce your outdoor water use by switching to a water wise garden.  To help our customers in their efforts to conserve and switch to a water wise garden we at Ventura County Waterworks Districts along with other local agencies have participated in a local gardenwise website (www.ventura.watersavingplants.com). This website features an array of information including California friendly and water saving plants, a variety of hardscapes, and landscapes, all shown in beautiful colorful pictures taken throughout Ventura County.




1, 16, 17, 19 AND 38 RULES & REGULATIONS



To review the complete set of Rules and Regulations, including water conservation and sanitation for both Ventura County Waterworks Districts (District); and for Ventura County Waterworks District No. 38 (District 38), click on the links below. 

For questions regarding these Rules and Regulations, please call our office at (805) 378-3000. 


In case of an emergency, Water Restrictions can be found in Ventura County Waterworks Districts Rules & Regulations Section K - Water Shortages.






Note: These rebates are available for customers of  Ventura County Waterworks District (VCWWD) Nos. 1, 17, 19, and 38 (District) only. If you are not a District customer, please visit www.socalwatersmart.com for further information.

VCWWD Nos. 1, 17, 19, and 38 are committed to helping our customers find ways to conserve water and save money.  In conjunction with Calleguas Municipal Water District and Metropolitan Water District of Southern California (MWD), we offer our customers residential rebates. These rebates are available through the SoCal WaterSmart Program.  Customers will be able to qualify for a variety of rebates.  To see the list of qualifying products  and  additional information on available rebates,  please visit their website at www.socalwatersmart.com

For their Turf Removal Program, funding is limited, and submitting an application does not guarantee a rebate.  Rebates are available on a first-come first-served basis until funding is exhausted Projects that have been started or already completed prior to rebate reservation approval are NOT eligible. Prior to application and obtaining your reservation number, please ensure that you review the Terms & Conditions of the program at www.socalwatersmart.com  Synthetic turf is not eligible in this rebate program.  For design ideas, plant selection, and irrigation information, please visit www.ventura.watersavingplants.com for ideas local to Ventura County, or visit the www.bewaterwise.com garden spot page.